GOT QUESTIONS?

We have answers.

  • Spackle doesn’t build bathrooms. Instead, we make it easy to do some or all of the work yourself. Our Estimator will calculate how much your renovation could cost if you do some of the work yourself, and how much you might pay a contractor to do the same job. In addition to your savings, we compute the time and effort to complete every stage of your renovation. You control what you want to do yourself and what you want to hire out. Our packages facilitate a stress-free, high-quality remodel on your terms. By empowering you to do more work yourself, you decide what your new bathroom will cost.

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  • The standard DIY bathroom takes an average of 3-5 months, but Spackle can cut your time in half by streamlining every step of the process. Because your renovation depends on your level of participation, you decide how much work you want to do yourself, and if you intend to work on it full or part-time. We’ll calculate the hours each stage of your renovation requires so you can weigh your time/ effort against your cost savings.

  • Before selecting a package, we recommend visiting our Estimator, where we break down your renovation into parts and estimate the time, effort, and cost to complete each of them yourself. Weigh your savings against effort to decide what you want to do yourself, then choose the package that provides the level of support you need. If you’re not sure, start small and upgrade to a more comprehensive package later. All packages include a dedicated designer and a 2D & 3D layout and design plan tailored to your vision and budget. Learn more about our packages here.

  • No catch. Spackle is a new way to DIY. We take premium services and democratize them for everyone. How? We sell products just like stores do, but we minimize our overhead and leverage technology to bundle more value for our members.

  • Absolutely! You don’t need to do any construction if you don’t want to. You can use us for the design and project management tools and hire out all or most of the work. We’ll still be by your side to make sure everything is done right and looks great when it’s complete.

  • We welcome you no matter where you are with your project. While it’s most helpful to work with us from the start, we’re happy to hear about your build and discuss how we can help you complete it successfully. Reach out to us via email, phone, or chat to start the conversation.

  • Yes, many Spacklers work together to get their project done. Sharing in the effort helps, plus it’s more fun than working alone. Teamwork makes the dream work!

  • You can upgrade! We just deduct the cost of the Starter package from the new package, so you only pay the difference. Same if you bought the Full package and want to upgrade to the Deluxe.

  • At the moment, we only offer our services in the United States.

  • Once your designer has helped you select your fixtures & finishes and you’ve finalized your 2D & 3D layout and design plan, you’ll receive:

    3D renderings of your new bathroom

    2D construction-ready plans of your new layout adhering to National Kitchen and Bath Association standards

    Your collection of fixtures & finishes, ready for purchase in the Spackle app

    List of DIY-friendly tools & construction materials tailored to your design requirements, shoppable in the Spackle app

    Personalized step-by-step installation tutorials & guidance

    Three project milestone reviews via video

  • It can take time to get your ducks in a row; that’s why our packages never expire. Buy a package anytime and start when you’re ready, or tackle the design phase first, then pause your project till you’re ready to build.

  • Absolutely! The Spackle app makes it easy for us to collaborate on fixtures & finishes with built-in messaging and easy checkout. Your bathroom measurements and requirements provide everything your designer needs to create a detailed 2D & 3D layout and plan. During the build, video calls with your project coordinator and Pro will enable them to supervise your work as needed, ensure quality, and instantaneously problem-solve. Spackle’s remote service provides safety and immediacy no technician’s in-person housecall can beat.

  • Yes, that’s perfect! We’ll transform your design into construction-ready 2D & 3D renderings so that you can picture your bathroom before you start and build with a solid plan.

  • You’ll send photos and measurements of your existing bathroom space and can share inspiration from sources like Houzz, Pinterest, etc., too. In addition, Spackle will administer a style quiz to help you easily convey your preferences.

  • Definitely! Faulty measurements can derail an entire project, so getting it right before starting is crucial. While we don’t do on-site measurements, we can help take accurate ones via video. We also provide a convenient tool to record your measurements and create a basic floorplan.

  • No. Currently, the technology doesn’t provide the level of accuracy we need to create your final 2D & 3D layout and design plan. But when the technology catches up, we’ll incorporate it into our app.

  • You and your designer will have three phone or video meetings: when your project kicks off, and when they present your collection of fixtures & finishes, and your 2D & 3D layout and design plan. Meeting times are flexible and tailored to your schedule. Between meetings, you’ll have unlimited messaging with your designer to share feedback and finalize your fixtures & finishes and layout & design plan.

  • Your designer will learn about you and your space, and you’ll share your style, vision, and requirements for your new bathroom. We’ll answer questions about Spackle and our process, and discuss your budget, timeline, and how much of the build you intend to do yourself or hire out to a contractor.

  • Our online design service includes meetings and unlimited messaging with a dedicated designer, beginning with a kick-off to discuss your bathroom renovation. Then your designer will collaborate with you to select the fixtures & finishes you need to bring your vision to life. You’ll receive a complete list of products ready for you to shop on the Spackle app, with the ability to swap out products as many times as you like till you’re 100% satisfied. In the final stage, you’ll receive a 3D rendering of your new bathroom and detailed 2D construction plans of your new layout adhering to National Kitchen and Bath Association standards.

  • On average, the design stage takes about two to three weeks, from the first kick-off meeting to the completion of your 2D & 3D layout and design plan. Timelines will vary based on the size and complexity of your bathroom, communication preferences, and how quickly you wish to finalize decisions.

  • If you don’t love the products your designer selected for you, message them with feedback at any time to help steer them in the right direction. We’ll continue to collaborate till we find the ones you do. We wouldn’t dream of limiting your vision, so we let you shop across different brands for a wide range of fixtures & finishes to suit your style and budget. Swap out products in your collection as many times as you like till it’s just right; if you don’t see what you want on our site, just let us know, and we’ll try to get it for you.

  • When it comes to your collection of fixtures & finishes, revisions are unlimited. You’ll even be able to update your choices after your 2D & 3D layout and design plans are complete and you’re ready to buy. We want you to have the flexibility to adapt your selection to your final design plan if you need it.

    Once we present your 2D & 3D layout and design plan, we provide up to two additional revisions to make them perfect.

    We work hard to create the most accurate layout & design plans for your bathroom, but you or your contractor may need to modify aspects of the design during construction. Sometimes, new obstacles—and opportunities—present themselves when you take down a wall.

  • Before designing your 2D & 3D layout and plan, we divide your renovation into stages. We attach estimates of time and effort to complete each one, and you choose which you want to do. Once we know what you’re doing yourself, we’ll calibrate your design plan to your skill level. That way, for example, you won’t end up with tricky tile that would make even a professional tile setter tremble. (We’ve been there—live and learn.)

    We work hard to create the most accurate layout & design plans for your bathroom, but you or your contractor may need to modify aspects of the design during construction. Sometimes, new obstacles—and opportunities—present themselves when you take down a wall.

  • Not at the moment, but we’ll consider it in the future.

  • That’s a great idea. Getting your design squared away will give you a clear picture of what your future bathroom will look like and your project scope and budget. When you’re ready to build, you can upgrade to the Full or Deluxe package depending on the extent of work you intend to do yourself.

  • Different products have different return policies depending on the vendor. We do our best to work with vendors that have at least a 30-day return policy on items in their original packaging, in new and undamaged condition. Return shipping costs may or may not apply, but tile usually incurs a return shipping fee due to its weight.

  • Yes, you can. Because there are so many fixtures, finishes, and materials you need for your renovation, we designed Spackle to streamline the decision-making process and source quality products that are also DIY-friendly. But we always strive to help you, no matter what products you’ve chosen.

  • Absolutely—that’s our job! Your designer will help you clarify your vision and collaborate on the list of fixtures & finishes you need to bring your bathroom to life. Choose from our extensive Design Library of products; if you don’t see what you want, let us know, and we’ll add it to your options. When you’re prepared to purchase your list, your shopping cart will be ready for checkout in the Spackle app.

  • Yes! Once you’ve selected your fixtures & finishes and finalized your design plans, you’ll purchase everything through the Spackle app. If we don’t have something you want, just let us know, and we’ll try our best to source it for you. You don’t have to buy through us, but doing so will help you manage your budget, deliveries, receipts, returns, instructions, warranties, and future maintenance all in one place.

  • We carry products from many brands, and our relationships with vendors and industry leaders like Kohler, Delta, Moen, KBRS, and Rubi ensure you pay less for premium quality tools, materials, and fixtures. If you want a particular product that you don’t see on our site, we’ll gladly make it available to you on the Spackle app.

  • Definitely! We aim to get you the best selection and trade discounts, but we understand that sometimes you may find better prices elsewhere. But if you don’t see what you want on our site, let us know, and we’ll do our best to get it for you. Buying within the Spackle app will help you manage your project from one dashboard, keeping track of your budget, deliveries, receipts, returns, instructions, warranties, and future maintenance.

  • Every brand has unique relationships with its vendors, so you may see different prices for the same product. We strive to get you the best deal possible, but when we can’t supply the lowest price, the difference in cost helps make Spackle’s high-quality customer support affordable. We believe it's a small tradeoff for such a valuable service.

  • We encourage you to hold off on buying your collection until your 2D & 3D layout and design plans are finalized. Flexibility is an asset, especially if your plans change. For example, if you had wanted a large double vanity, you can adapt if you discover you have less space for it.

  • Totally! In your kick-off meeting, let your designer know if there’s anything in your existing bathroom that you want to include in the new one. We’re happy to incorporate something you already own in your design plans. Re-using is excellent for the planet and your wallet.

  • That’s why we’re here! We create a great design and plans tailored to your requirements, then send you the right tools and materials, step-by-step instructions, and videos to help you execute every stage successfully. And with the support of your project coordinator and on-demand remote assistance from a Pro, you’re never on your own. You can be a Spackler, whether you want to swing a sledgehammer or simply manage the project and let someone else do the heavy lifting.

  • The standard DIY bathroom takes an average of 3-5 months, but Spackle can cut your time in half by streamlining every step of the process. Because your renovation depends on your level of participation, you decide how much work you want to do yourself, and if you intend to work on it full or part-time. We’ll calculate the hours each stage of your renovation requires so you can weigh your time/ effort against your cost savings.

  • Absolutely! You don’t need to do any construction if you don’t want to. You can use us for the design and project management tools and hire out all or most of the work. We’ll still be by your side to make sure everything is done right and looks great when it’s complete.

  • We welcome you no matter where you are with your project. While it’s most helpful to work with us from the start, we’re happy to hear about your build and discuss how we can help you complete it successfully. Reach out to us via email, phone, or chat to start the conversation.

  • We believe DIY doesn’t mean do-it-alone. We schedule milestone video reviews at the end of the big stages of your project to maintain high quality and catch mistakes before they become big problems. And with support from your project coordinator and on-demand remote assistance from a Pro, you’ll have as much oversight as you need.

  • If you’re using Spackle just for design, planning, and project management, we make it easy to hire pros to do the rest. Save by buying your own materials (on our site or elsewhere), and hiring sub-contractors as you act as your own general contractor. We recommend getting at least three estimates and referrals from trusted sources. Your detailed 2D & 3D renderings will facilitate accurate proposals and minimize opportunities for increased costs later.

  • No. We provide design, expert guidance, and support to make it as easy as possible for you to plan, manage, and complete some or all of the work yourself. And if you don’t want to get your hands dirty, our construction-ready design plans, product sourcing, and project management tools will get your ducks in a row to hire professionals for the job.

  • Absolutely! The Spackle app makes it easy for us to collaborate on fixtures & finishes with built-in messaging and easy checkout. Your bathroom measurements and requirements provide everything your designer needs to create a detailed 2D & 3D layout and plan. During the build, video calls with your project coordinator and Pro will enable them to supervise your work as needed, ensure quality, and instantaneously problem-solve. Spackle’s remote service provides safety and immediacy no technician’s in-person housecall can beat.